Charter of Rights

1. To receive, about the properties offered, truthful, clear and current information and advertising, by whatever means it is communicated, digital means included, so that the consumer can make the best purchase decision knowing truthfully the features of the property being acquired, as the law provides.

2. To know the features of the property, among them: the land area, built area, type of structure, installations, finishes, accessories, parking space, common areas, services available and general physical condition of the property.

3. To choose freely the property that best meets their needs and fits their buying capacity.

4. To make no payment until the contractual relationship is in writing, except for advance payments and operating expenses, as the LFPC provides.

5. To sign an adhesion contract under the model registered with the Procuraduría Federal del Consumidor, stating the terms and conditions of the sale of the property. After signing, the supplier must give the consumer a copy of the signed contract.

6. To acquire a property with the safety and quality characteristics contained in the applicable regulations and set out in the information and advertising received.

7. To receive the property within the period and on the conditions agreed with the supplier in the adhesion contract.

8. Where applicable, to exercise the warranties on real property provided by the LFPC, taking into account the specifications in the adhesion contract.

9. To receive the corresponding credit or compensation under the LFPC if, once the warranty has been exercised, defects or faults in the property persist; and to have the necessary repairs made for defects or faults attributable to the supplier, or to choose replacement of the property or termination of the contract where it applies.

10. To have free and accessible channels and mechanisms for queries, requests, complaints and suggestions to the supplier, and to know the address the supplier gives for receiving notices.

11. To protection by the competent authorities under the applicable laws, including the right to file reports and complaints with them.

12. To have a Privacy Notice available to learn how the personal data they provide will be processed and to consent to it, where applicable; to have their personal data processed under the applicable regulations; and to know the mechanisms for exercising their rights of Access, Rectification, Cancellation and Objection.

13. To be treated free of discrimination, with no denial or conditioning of service or of the sale of a home on grounds of gender, nationality, ethnicity, sexual preference, religion or any other characteristic under the applicable legislation.

14. To choose freely the notary public who handles the deed.

You can file a complaint at Plaza Neptuno, Quilla Local C9, Marina Vallarta, 48335 Puerto Vallarta, Jalisco, México, by phone at +52 322 779 9928 or by email at barbara@vallartalistings.com, Monday to Friday, 9 am to 6 pm.

You can also go to the Procuraduría Federal del Consumidor (Profeco): Av. José Vasconcelos 208, Col. Condesa, C.P. 06140, Ciudad de México, 800 468 8722, gob.mx/profeco.

Our adhesion contract for brokering the sale of a home is registered with Profeco under number 2843-2023. Ask us for a copy of the model at the office or by email.